Queensland government websites

This short guide is a reference tool to help refresh your knowledge or practise what you have learned in the Queensland government websites online course, including:

how to access online government services in Queensland
what the QGov account is and what you need to create one
how to access essential services, check local petrol prices, and find rebates and concessions online.

What can government services do for me?

As well as managing your personal information, you can use government services to:

Save money by applying for rebates
Apply for discount or concession cards
Find lost money
Check when your car registration is due for renewal.

How do I access online services in Queensland?

The Queensland Government website at www.qld.gov.au is a portal to all online government services.

You can also visit www.qld.gov.au/services/mobile for a list of the Queensland government online services apps.

The www.qld.gov.au website has all the services you can access online, as well as lots of information and useful guides for how to access these services.

In contrast, each app is for accessing a specific government service or seeing a specific kind of information.

Your QGov account

Some government services ask you to log in as a proof of identity. On the identity.qld.gov.au home page you can:

View the FAQs and Terms and conditions pages
Click Register to create a QGov account
Click Log in if you are already registered

Enter an email address
Choose a strong password
Provide a mobile phone number to receive a confirmation code via text.

When you create your account, you can choose a strong password to protect it. Make sure not to use the same password as any other service or account.

Using QGov to prove your digital identity

Some government services require you to prove your identity using documentation. This is called stepping up your log in. You’ll be automatically asked to do this when it’s required.

What you need to step up your QGov log in

You’ll need to provide 100 points of identification. You can see a list of eligible ID documents at the FAQs page.

A current Queensland driver licence and your Medicare card add up to 100 points, but you can use other ID too.

How to manage your shared personal details

When you use a service, a page asks you to Consent to share your details. You’ll see which details the service wants, and you have the option to Continue to use the service, or to Cancel.

Essential services you can access via www.qld.gov.au

To access a service, click For Queenslanders at the top of the page, then choose a category from the panel that opens. Some example categories include:

Your rights, crime and the law
Personal
Transport and motoring

Health and wellbeing
Homes and housing

What to do if you get lost

If you’re ever unsure where you are on the website, click the Queensland Government coat of arms symbol in the top left of the page. This will take you back to the www.qld.gov.au home page.

Some services are hosted on other government websites. You can tell when you're being directed to another website when the address in your browser's address bar changes. If you don’t want to go to another website right now, click the Back button in your web browser.

Finding petrol prices near you

To see a list of websites and apps that report petrol prices in Queensland, visit the Queensland government's Fuel reporting web page. These fuel price websites and apps aren’t associated with the Queensland Government.

Discounts and concessions

The Transport and motoring and Community support categories on the www.qld.gov.au home page have information about discounts and concessions related to driving, public transport, travelling, and more.

There are often new rebates or programs added to these services so it’s worth checking back regularly.

Using the Smart Savings website to find rebates

Visit the Smart Savings website to see concessions and rebates in one convenient spot. Choose a rebate category at the top of the page to see more information. For example:

Energy and water has information about saving money on your gas and electricity bills
Transport concessions is the category for saving money on rail travel and taxis, as well as vehicle registration.

Finding lost or unclaimed money

The Australian Securities and Investments Commission’s (ASIC) MoneySmart website at moneysmart.gov.au helps you claim lost money. This can be from such things as lost bank accounts, shares, investments, and life insurance policies. The MoneySmart website also explains how to use my.gov.au and the ATO, to claim lost superannuation.