How to make a claim using the Medicare Express Plus app

This short guide is a reference tool to help refresh your knowledge or practise what you have learned in the How to make a claim using the Medicare Express Plus app online video course, including:

Getting started with the Medicare app

Before making a claim with the Medicare app, ensure you have:

This demonstration uses an Android phone, and the steps will be similar on an iPhone.

To begin:

From the Apps screen, tap on the Medicare icon to open the app.
On the Welcome back screen, tap the green Sign in as yourself button.
Enter your myGov PIN and tap Sign in and open the main menu.
Under Claims, tap the green Make a claim button.
The app will guide you through the claim process, starting with the information you should have ready, such as an invoice and proof and payment. Tap Start.
An Important notice will appear; tap Accept to continue.
The app will ask questions about your claim. Answer by tapping Yes or No, and tap Next to move on to the following screen.

Avoid pressing the Back button during the claim process, as this may return you to the Home page and you will need to restart the claim.

Read the requirements for uploading proof-of-payment documents, and tap Upload a document when you’re ready to start.
A File Chooser pop up will display: select Media Picker to upload a document that is saved to your phone, or Camera if you need to photograph a paper document.
For a paper document, use your phone’s camera to capture the document, making sure it’s flat and within the frame.
Once you’ve taken the photo, tap OK to upload it.
If the photo is unclear, tap Retry to retake it and, when you’re satisfied, tap OK.
After uploading, you can add more documents, delete the uploaded document, or tap Next to continue.

From your proof-of-payment document, find and enter the provider number and tap Next.
From your proof-of-payment document, enter the item number, the date of the service, and the amount you paid.
A screen may show details of the item number; swipe to review and ensure it matches your service. Tap Next.
If the item number didn’t include the options listed on this screen, tap No and Next again.
Review the claim summary and ensure all details are correct. Tap Edit if any information needs updating.
When ready, tap Submit.
A confirmation screen will acknowledge your claim submission and provide a Claim ID for future reference.
Tap Download claim summary to save or print a PDF of your claim.
Return to the Home page by tapping the close button (marked with an X) in the top right corner.