Linking Medicare in the myGov app
This short guide is a reference tool to help refresh your knowledge or practise what you have learned in the Linking Medicare in the myGov app online video course, including how to:
- sign in to the myGov app using your PIN
- link your Medicare account to your myGov account.
Getting started with linking Medicare in the myGov app
The myGov app lets you securely access the linked online accounts you have with Australian government services using your mobile phone or tablet.
When you link your myGov and Medicare accounts, you can:
- submit medical claims
- track payments
- view your claims history
- update personal details.
To link your Medicare and myGov accounts you must have:
- the myGov app installed on your device and a myGov PIN
- a Medicare online account set up
- your Medicare card details ready
- access to the mobile phone number or email address registered with your Medicare account.
How to link Medicare in the myGov app
This example uses the myGov app on an Android phone, and the steps will be similar on an iPhone.
- From your phone’s Apps screen, tap the myGov app icon to open the app.
- From the Welcome screen that appears, tap Continue.
- Enter your myGov PIN to sign in.
- From the myGov Home screen, tap the Services icon in the bottom right of the screen to see your linked services.
- Tap the plus button at the top right of the screen to add another service.
- From the list of services that appears, tap Medicare.
- Read the information about linking Medicare to myGov, then tap Link Medicare to myGov to get started.
- Read the Privacy and your personal information details, then tap Next.
Verifying your identity
If you know your Medicare card number and the Individual Reference Number next to your name on the card, tap Yes.
If you don’t know this information, tap No. You will be shown information about how to contact Medicare directly.
To continue linking your account, follow the prompts:
- Enter your Medicare Card Number.
- Enter your Individual Reference Number, which is the number next to your name on the Medicare card.
- Enter your first name, last name, and date of birth.
- Enter your address, then tap Next at the bottom of the screen.
- Scroll down and tap Use a one-time code.
- Read the information and tap the tick box to agree to the terms and conditions, then tap Next.
- Choose how you would like to receive the code. Depending on your account setup, you may see options for SMS or Email.
- When the code arrives, enter it into the box and tap Submit.
The app will ask you to answer questions based on information you have previously provided to Medicare.
If you cannot answer the questions correctly, you may be locked out of your account for 24 hours, or you may need to prove your identity with Services Australia over the phone or at a service centre.
Once your identity has been verified, your myGov and Medicare accounts will be linked.