myGov has changed. It’s still the same myGov, but with some new features and more information to help you find government services relevant to you, including a section dedicated to providing support for older Australians.
In this guide we explore what’s changed and whether there’s anything you need to do differently to access government services through myGov.
We also share a few timely tips and reminders to help you avoid myGov scams.
The first thing you’ll notice is a change in colour. myGov used to use dark and lime green colours in its branding, whereas now it’s a bright blue and black. Fresh new colours aside, here are some things you will see on the new myGov:
The new my.gov.au homepage provides easy access (via the Browse option in the menu) to information about government services that you may need during different stages of your life. For example, you’ll find helpful resources under Ageing for when you are retired, as well as aged care services and information to help you stay healthy and safe as you get older.
When you sign in, you will see a personalised homepage with actions that need to be completed, your upcoming payments, linked services and messages.
myGov now makes it easier to update your details. When you update information in myGov, you can choose to share it with your linked services.
Towards the bottom of the homepage you can find useful information that shares timely and relevant updates – right now this includes guides on how to get proof of your COVID-19 vaccinations and getting help after a natural disaster event.
The myGov logo has also been updated – the new logo resembles two arrows pointing right at the top of the myGov website.
What do you need to do?
There’s nothing for you to do. Even though myGov has changed, your information is still the same, and remains safe and secure. You can continue to use myGov as you normally would.
Continue to sign in to myGov by entering my.gov.au.
Continue to use the same username and password you’ve always used.
Your linked services stay the same.
There are no disruptions to your government payments.
Tips to avoid myGov scams
The updated myGov website is still a safe and secure way to access government services. Unfortunately, scammers are known to try their best to trick you into providing personal information by pretending to be from myGov.
So how can you avoid falling for a myGov scam? Next time you receive a message claiming to be from myGov, there are a few things you should keep in mind
What you can expect from myGov
myGov will never send you an email or text that requires you to click on a link or download an attachment. The only time myGov will ask you to do this is in your myGov inbox.
myGov will never:
Ask you to sign in to myGov through a link in an email.
Ask you to make a payment over the phone.
Ask you to pay a fee in order to receive a payment or benefit.
Ask you to buy or pay with gift cards or vouchers.
Also, if you owe money, myGov will post you a letter or send you a message to your myGov inbox to let you know. They will not call you and threaten to arrest you.
Scammers have tried to send unknowing victims to fake myGov websites to get them to sign in with their myGov details and enter personal details such as their name, date of birth, and address.
The real myGov web address is my.gov.au. Any variations of this, such as mygov.com or mygov.net, for example, are fake.
The safest way to visit the myGov website is by entering ‘my.gov.au’ in your web browser. Never click on a link in a text message or email to get to the myGov website.
Remember, if you are ever in doubt about a message or phone call you receive, get in touch directly with the organisation they claim to be from. Don’t use the contact details provided to you, instead use a search engine such as Google to find the organisation’s official website and contact details to contact them directly.