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Have you forgotten your password?

Follow these steps to reset your password (it should only take a few minutes):

  1. Click on the purple "sign in" button at the top of the page.
  2. Underneath the "Log in" box you will see some text that says "Forgotten your username or password?". Click on this text.
  3. Follow the instructions on the next page. You will need to enter your email address and then click "search".
  4. Go to your email address inbox and look for an email to reset your password. Follow the instructions in this email.

Do you need to speak to someone?

You can ring the Be Connected helpline on 1300 795 897.

Do you need someone to help you in person?

You can pop into one of our many Network Partners to get some help in person. Click on the Find local help tab at the top of the page.

Last modified: Monday, 15 February 2021, 4:48 PM