16 FAQs found


Do I need to sign up to Be Connected to access the courses?

No, you don’t need to register your details to access the courses on Be Connected.




Are there any benefits to registering?

Yes. When you register you can track your learning as you progress through the courses. You also have access to extra material such as a free ancestry eBook that shows you how to build your family history.




How can I sign up?

  1. Click the purple ‘Sign in/up’ button in the top right-hand corner
  2. Click on the ‘Create new account’ button
  3. Enter a few details and click on the ‘Sign up for free’ button.

Keep your email address and password handy so it’s easy to sign back in next time you visit the Be Connected website.




I don’t have an email address. Can I still register?

You will need an email address to register, but don’t worry, we can help you set one up. The Using email course shows you how to set up a free email account so you can stay in touch with family and friends, register for Government services, sell things online and much more.




Why are you collecting my information?

The eSafety Commissioner is collecting your personal information for the purpose of registering you with the Be Connected website, which is produced and maintained by the eSafety Commissioner in partnership with the Department of Social Services. For more information on why this information is needed and how it’s handled, please see the full collection notification and privacy policy.




I forgot my password and can’t sign back in

No problem, you can reset your password by following these instructions: 

  1. Click on the purple ‘Sign in/up’ button 
  2. Click on the ‘Forgot password’ link underneath the ‘Log in’ box
  3. Enter your email address and click ‘Search’ 
  4. An email will be sent to you with instructions on how to reset your password. It’s safe to click on the link in the email.




Is there an option to learn with a group?

Yes, we have a large network of community organisations that offer face-to-face help. To find your nearest centre, go to the Find local help tab at the top of the page and type in your suburb in the search bar. A list of organisations should appear under the map with their contact details for you to get in touch with.




I’ve entered my suburb in the map but it’s not showing any organisations that offer face-to-face training

If you can’t see any listings for the suburb you’ve entered, click on the minus (-) button in the bottom right hand corner of the map, under the plus (+) button, to zoom out to see nearby suburbs. Keep pressing on the minus (-) button until you see a list of organisations that offer face-to-face training.




How can I return to the Be Connected website?

You can save, or bookmark, the Be Connected website in your web browser so it’s easy to find next time you want to visit.

Different browsers (e.g. Chrome, Firefox, Edge or Internet Explorer) have different names for bookmarks. For example, Chrome and Firefox call them Bookmarks while Internet Explorer calls them Favourites. They all mean the same thing. Take a look at our course on Using website addresses and bookmarks to find out how you can save the Be Connected website, https://beconnected.esafety.gov.au




Can I change the size of the text on the Be Connected website?

Yes, look for the three ‘A’s at the top right hand of the page. You can click on the largest ‘A’ to make the text larger or the smallest ‘A’ to make it smaller.




Is it possible to print out the courses?

We’ve created a short summary for each course for you to print and keep. Click on the ‘View Activities’ button on the Courses page and scroll to the bottom to find the guide in English, Arabic, Greek, simplified and traditional Chinese, Italian, Macedonian, Spanish or Vietnamese. Click on your preferred language to download the file.




How can I check which courses I have completed?

Sign in to the Be Connected site with the email address and password you registered with. Click on My Courses in the top bar, then the Record of Learning link at the top of the page. This will show you a list of the Courses that are in progress and/or completed. For a more detailed report of your progress, click on Detail view.




Are there any new topics coming soon?

We are continually adding new topics to the Be Connected website. You can see our new topics under the Coming Soon section on the home page.




What is a digital mentor?  

A digital mentor provides support to family, friends or people in their community by encouraging them to get online and / or developing their computer skills in a one-on-one basis or group setting. 




Where can I find more information on protecting my personal information online?

There are a number of websites that provide handy information on cybercrime, how to avoid it and / or report it.

IDCare counsellors can offer advice on how best to respond to cyber security concerns, or you can work out what to do yourself with their handy Cyber First Aid Kit.

Australian Cyber Security Centre (ACSC), previously known as ACORN, provides advice and information about how to protect yourself online. They’re also behind Stay Smart Online which also offers an alert service that informs users of the latest cyber crime issues within Australia.

The eSafety Commissioner provides advice, resources and tools to help with online issues such as cyber bullying, image-based abuse and tech facilitated abuse. Australian residents can also report offensive and illegal content anonymously.

Scamwatch, run by the Australian Competition and Consumer Commission (ACCC), offers the latest news and alerts on scams.




I’d like to speak to somebody about a question I have

If you have any questions about Be Connected, you can call our helpline on 1300 795 897.