19 FAQs found

Do I need to sign up to Be Connected to access the courses?

No, you don’t need to register your details to access the courses on Be Connected.



What are the benefits of signing up to Be Connected?

When you register you can track your learning progress and see which courses you have already completed. You can also access extra learning material available only to registered members, like our end-of-course quizzes, as well as printable certificates when you complete a course.



How can I sign up?

  1. Click the purple ‘Join / Sign in’ button in the top right-hand corner.
  2. Click the ‘Join now’ button.
  3. Enter a few details and click on the ‘Sign up for free’ button.

Keep your email address and password handy so you can sign back in next time you visit the Be Connected website.

If you don't have an email address and need help setting one up, see our Using email course.



What does Name of support centre refer to on the registration page?

Use this field to enter the name of the community organisation where you are attending computer lessons. Start by typing the first few letters of the organisation’s name and a list of options will appear for you to choose from. If you can't find the organisation’s name, or if you are not currently attending any classes, you can leave this field blank.



Does Be Connected offer free computer lessons?

Yes, we have a large network of community organisations that offers face-to-face help. To find your nearest centre, go to the Free classes tab at the top of the page and select Computer classes near you. Type in your suburb in the search bar and a list of organisations with contact details should appear under the map for you to get in touch with.



I can't locate an organisation in my area that offers computer lessons

If you can’t see any listings for the suburb you’ve entered, click on the minus (-) button in the bottom right hand corner of the map to zoom out to see nearby suburbs. Keep pressing on the minus (-) button until you see a list of organisations that offer face-to-face training. To zoom back in on the map, click the plus (+) button, 



How can I update my email address on Be Connected?

  1. Log into Be Connected using the email address you registered with.
  2. Click on your name in the purple box in the top right corner, then ‘Profile’. 
  3. Click ‘Edit your details’ under My Profile.
  4. Enter your new email address and click ‘Save changes’ at the bottom of the page.



How can I change my password?

  1. Log into Be Connected using the email address you registered with.
  2. Click on your name in the purple box in the top right corner, then ‘Profile’.
  3. Click ‘Edit your details’ under My Profile.
  4. Enter your new password and click ‘Save changes’ at the bottom of the page.



I forgot my password and can’t sign back in

You can reset your password by following these instructions: 

  1. Click on the purple ‘Join / Sign in’ button. 
  2. Click on the ‘Forgot your password?’ link underneath the ‘Log in’ box.
  3. Enter your email address and click ‘Search’. 
  4. An email will be sent to you with instructions on how to reset your password. 



I would like to receive (or stop receiving) Be Connected newsletters

You can change your email preferences by following these instructions:

  1. Log into Be Connected using the email address you registered with.
  2. Click on your name in the purple box in the top right, then ‘Profile’.
  3. Click ‘Edit your details’ under My Profile.
  4. Scroll down to the 'Newsletter and survey consent' section and select the checkbox 'I consent to receive emails from Be Connected'. Uncheck to stop receiving Be Connected newsletters.
  5. Finally, click ‘Save changes’ at the bottom of the page.



How can I check which courses I have completed?

Sign in to the Be Connected site with the email address and password you registered with. Click on My dashboard in the top bar, then click on My Courses, then the Record of Learning link at the top of the page. This will show you a list of the Courses that are in progress and/or completed. For a more detailed report of your progress, click on Detail view.



How can I save the Be Connected website in my browser? 

You can save, or bookmark, the Be Connected website in your web browser so it’s easy to find next time you want to visit.

Different browsers (e.g. Chrome, Safari or Edge) have different names for bookmarks. For example, Chrome and Safari call them Bookmarks while Edge calls them Favourites. They all mean the same thing. Take a look at our course on Understanding web browsers to find out how you can save the Be Connected website, https://beconnected.esafety.gov.au



Is it possible to print out the courses?

We’ve created a short summary for each course for you to print and keep. Click on the ‘View Activities’ button on the Courses page and scroll to the bottom to find the Print the guide section where you will find printable guides in English, Arabic, Greek, simplified and traditional Chinese, Italian, Macedonian, Spanish and Vietnamese.

Click on your preferred language to read or download the file. 

Find out more about saving or printing these guides in our handy step by step instructions.



Can I change the size of the text on the Be Connected website?

Yes, look for the three ‘A’s at the top right hand of the page. Select the largest ‘A’ to increase the text size, and the small 'A' to reduce it.



Why are you collecting my information?

The eSafety Commissioner is collecting your personal information for the purpose of registering you with the Be Connected website, which is produced and maintained by the eSafety Commissioner in partnership with the Department of Social Services. For more information on why this information is needed and how it’s handled, please see the full collection notification and privacy policy.



Are there any new topics coming soon?

We are continually adding new topics to the Be Connected website. You can see our latest topics under the New section on the home page.



What is a digital mentor?  

A digital mentor provides support to family, friends or people in their community by encouraging them to get online and / or developing their computer skills in a one-on-one basis or group setting. 



Where can I find more information on protecting my personal information online?

There are a number of websites that provide handy information on cybercrime, how to avoid it and / or report it.

IDCARE is a free support service that provides advice on how to respond cyber security concerns including identity theft, hacking, scams and lost or stolen credentials.

Australian Cyber Security Centre (ACSC) provides advice and information on how to protect yourself online.

The eSafety Commissioner  provides advice, resources and tools to help with online issues such as cyber bullying, image-based abuse and tech facilitated abuse. Australian residents can also report offensive and illegal content anonymously.

Scamwatch is run by the Australian Competition and Consumer Commission (ACCC) and provides information on how to recognise, avoid and report scams.



I’d like to speak to somebody about a question I have

If you have any questions about Be Connected, you can call our helpline on 1300 795 897.