Privacy & Legal

The Be Connected website is produced and maintained by the Office of the eSafety Commissioner in partnership with the Department of Social Services. This page provides guidance about the information we collect, what do we do with it, and how we've made the Be Connected site as accessible as possible.

Quick links:

Accessibility Statement

Be Connected aims to make information on this website accessible to all users. If you are having difficulty accessing or reading information, please contact us and we will arrange to get the information to you in another form.

Document format

Documents on this website are available in PDF formats.

You need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free and most require no downloading of files.

Translating and interpreting service

For information in another language, call 131 450 from anywhere in Australia, for the cost of a local call. The Translating and Interpreting Service (TIS) National can call Be Connected on your behalf.

People with disabilities

Under the Disability Discrimination Act 1992, Commonwealth departments and agencies must ensure that people with disabilities can access online information and services.

Please contact us if you would like to discuss how your individual needs can be met.

Copyright Notice

The Commonwealth owns the copyright in all material produced by the eSafety Commissioner.

With the exception of coats of arms, logos, emblems, images, other third-party material or devices protected by a trademark, the content of this website is licensed under the Creative Commons Attribution 4.0 International license. Topics titled ‘Getting to know your device’, ‘Getting started online’ and ‘More online skills’ and their constituent courses and activities on this website are third party materials belonging to the Good Things Foundation. While you may reproduce, share, print in whole format these three topics and their constituent courses and activities, you may not copy, reproduce, modify or edit these three topics or their constituent courses and activities in any way. No content in these three topics may be used for commercial purposes.

Attribution CC BY


Material produced by the eSafety Commissioner and obtained from this website is to be attributed as:
© Commonwealth of Australia 2018

All other rights are reserved.


This disclaimer is intended to be read in conjunction with use of this website.

The material on this website is general in nature. It is made available on the understanding that the Commonwealth is not thereby engaged in rendering professional advice.

Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes and should obtain any appropriate professional advice relevant to their particular circumstances.

The Commonwealth monitors the quality of the information available on this website and updates the information regularly. However, the Commonwealth does not guarantee, and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this website or on any linked site.

In some cases, the material may incorporate or summarise views, guidelines or recommendations of third parties. Such material is assembled in good faith, but does not necessarily reflect the considered views of the Commonwealth, or indicate a commitment to a particular course of action.

Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

Freedom of Information

The Freedom of Information Act 1982 (FOI Act) gives members of the public rights of access to documents held by the Commonwealth Government and its agencies, limited only by specific exemptions and exceptions set out in the FOI Act. Be Connected, as a Federal Government initiative by the Department of Social Services (DSS), is subject to the FOI Act. For more information, please see the DSS Freedom of Information guidelines.



The Be Connected website is produced and maintained by the Office of the eSafety Commissioner in partnership with the Department of Social Services.

The eSafety Commissioner is responsible for promoting online safety for all Australians.

This privacy policy summary outlines the key points about how the eSafety Commissioner and staff assisting her (‘the Office’) handles, manages and protects personal information.

The Office collects, holds, uses and discloses personal information to undertake the eSafety Commissioner’s functions and activities under the Enhancing Online Safety for Act 2015, the Broadcasting Services Act 1992 and the Telecommunications Act 1997.

The Office handles information in accordance with our obligations under the Privacy Act 1988, the Freedom of Information Act 1982 and the Public Governance, Performance and Accountability Act 2013.

More information is available in the Be Connected main privacy policy.


The Office collects personal information by lawful and fair means to undertake a regulatory function or activity, or for activities consistent with a regulatory function. Through the Be Connected website, the Office collects personal information directly from you, for example, when you provide us your details during website registration, updating your profile, completing feedback surveys, or through an enquiry form.

The Office sometimes collects personal information from a publicly available source or third party, if permitted under legislation, if doing so enables us to better assess a complaint or perform another regulatory action.

Personal information may also be collected through the Be Connected website and our use of social networking services, such as Facebook, Twitter and YouTube. The Office uses this information to improve the Be Connected website, receive feedback from the community and increase engagement with you.

Use and disclosure

The Office only uses or discloses personal information for the purpose for which it was collected or in other permitted circumstances, such as where you consent for it to be used or disclosed for another purpose.

The Office will not disclose sensitive information about you unless you agree or in other limited circumstances, such as when the eSafety Commissioner is required or authorised by law.

The Enhancing Online Safety Act 2015 lets us provide your information to specific authorities without your consent in certain circumstances, including an authority of a foreign country responsible for regulating matters relating to the capacity of children to use social media services and electronic services in a safe manner.

You may also choose to engage with us through a social networking service or our website. The companies we use for these purposes may also store information overseas.

Access and correction

You can request access to the personal information the Office holds about you. We will provide you access in most circumstances.

You can request that the Office correct your personal information. We will take reasonable steps to correct the information we hold about you if we consider it inaccurate, out of date, imcomplete, irrelevant or misleading.

How to make a complaint

You can complain to the Office in writing about how we have handled your personal information. The Office will respond to your complaint within 30 days.

You can contact The Office of the eSafety Commissioner at:

  • Email:
  • Number: 1800 880 176
Last modified: Wednesday, 10 January 2018, 12:50 PM