Managing your personal information - QLD
Managing your personal information
What's coming up?
In this activity, you’ll find out about your Queensland Digital Identity (QDI) and how it lets you access those Queensland government services which require you to confirm your digital identity before you can use them. You’ll also find out how you can manage your QDI, change your details, or deactivate your account.
Start activityYour Queensland Digital Identity
Some government services ask you to log in as a proof of identity, before you can use them.
When you access one of these services, you’ll be guided through the Queensland Digital Identity sign-up process. You’ll need an email address, and you’ll be able to choose a strong password.
You also need to provide a mobile phone number to receive a confirmation code via text.
Verifying your identity
Some government services need one or two documents to verify your identity. For some services, no documents are needed. When you access a service that needs documents to verify your identity, you’ll be told what documents they are.
Once the documents are verified, they are registered with your Queensland Digital Identity account, and you won’t need to provide them the next time you access that service.
If you need help with your Queensland Digital Identity, you can call 1800 000 658, or visit a customer service centre.
eSafety tip
A Queensland Digital Identity (QDI) account replaces your QGov account, if you have one. Your QGov account may have been converted into a QDI, but you might need to verify your identity the next time you access online services.
You might need to log in with your QDI several times
Queensland Government online services are hosted on lots of different websites. For example, service.transport.qld.gov.au and communities.qld.gov.au.
Each site may ask you to log in using your QDI account, to access whatever services it provides.
eSafety tip
You don’t need to manually log out of a Queensland government online service website. This happens automatically when you close the browser tab.
For security, always remember to close your web browser before leaving your computer.
What to do if you get lost
The Queensland Government websites have a lot of pages and can get a bit confusing at times.
If you’ve clicked a few different things and are no longer sure where you are, you can click the Queensland government coat of arms in the top left corner of the website.
This will take you back to the Queensland government home page at qld.gov.au.
Well done!
This is the end of the Managing your personal information activity. You’ve learned about your QDI, and when you might need to log in to this account to prove your digital identity.
Up next, you can find out how to access the things you’ll need day-to-day, in the Accessing essential services activity.