Report remote access scams and update your details


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Report remote access scams and update your details

preventing money from flying away

What's coming up?

In this activity, you’ll find out what to do if you think you’ve been the victim of a remote access scam. You’ll find out how to report the scam, and what to do to protect your computer, your finances, and your personal details and identity from scammers.

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installing malicious software onto a computer

The aim of remote access scams

Remote access scams usually try to get you to send the scammer money for unnecessary technical help or software, or install malicious software on your computer.

a locked padlock

eSafety tip

Currently, remote access scams target laptop and desktop computer users, because these devices have remote access capabilities built-in.

Tablets and smartphones don’t have this functionality, but it’s still important to avoid installing apps or visiting websites on these devices, if scammers tell you to.

Scammers can search your computer

As well as controlling your computer, remote access scammers can search it for information that lets them steal your ID, steal money, or find out your passwords by using a key-logger. This is software that tracks what you type on the keyboard.

scammer locating password informaiton on your computer
man talking on phone

What to do if you are scammed

If you think you’ve given remote access to a scammer, contact your bank and other important services and let them know. You can ask for the fraud department, which will guide you through steps to secure your finances and other information.

Install antivirus and run scans

Even if you don’t already have antivirus software, installing it now and running a thorough scan will help remove malicious software.

A feature of antivirus software suites is that they block incoming remote access requests to your computer, so this will cut off the scammer and prevent them from getting any more access.

message about a risky website from the antivirus software
The ACCC website and scamwatch URL

Report the scam

You should report the scam on the Scamwatch web site at This will help the ACCC investigate this scam and others like it, and allow them to issue warnings.

You can also report the scam as a cybercrime at ACSC's website.

Change your important passwords

As well as contacting your bank and other services to have them change your codes and passwords, you should change these on your computer too.

It’s important to change the password or passcode you use to access the computer, your main email password, and the master password of your password manager if you use one.

Updating online passwords

Well done!

This is the end of the Report a remote access scam and update your details activity. You’ve learned how to act quickly to protect yourself from the scammer and where to report the scam.

If you're a registered user, continue on to complete the quiz for this course. If you're not registered, this is the end of the Remote access scams course.

man ending a call with a scammer