Basic features of myGov


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How to get started with myGov

smiling man drinking coffee and using a laptop

What's coming up?

In this activity, you’ll learn the basics for getting started with myGov.

There may be a few unfamiliar terms and concepts, but don’t worry – we’ll walk you through what’s involved so that, when it comes to setting up your myGov account, you are ready to go.

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Creating a myGov account

The first step on the path to managing your government services online, is to create a free and secure myGov account.

A myGov account has a username and a single password. The username supplied to you by myGov is an alpha-numeric code, but you can choose to use your email address as your username instead of the code, as it is much easier to remember!

The myGov Sign in screen on a desktop computer.
A graphic showing you will need an email address and a mobile phone to set up myGov.

What you need

Because myGov is an Australian government website, and allows you to access important personal information, you need two things:

  1. An active email address. To use the myGov website on your computer, you will need an email address that you have already set up.
  2. A mobile phone with an active mobile phone account and number. To keep your account secure, and make sure it’s really you trying to access your information, myGov sends secret codes via a text message to your phone. This is known as Two Factor Authentication, as it's an additional - or second - way of confirming your identity. Once you’ve entered the code correctly into myGov, you’ll be able to access your personal information.

eSafety Tip

For increased security, you can receive secure codes from the myGov Code Generator app instead of by text message. Once you’ve downloaded the app to your phone, you need to enter a password to access a code to use on myGov.

The app is also useful for when your phone can’t receive text messages, such as when you’re travelling overseas or are otherwise without mobile reception.

Some of the services you can link to your myGov account include the ATO and My Aged Care.

What can I do with myGov?

When your account is set up, you can log in and link services such as Medicare, My Aged Care, the Australian Tax Office, and more.

Before you can link services, you’ll need to:

  1. Visit
  2. Log in to your myGov account with your email address and password.

We show you how to create your new myGov account in the upcoming Setting up myGov course.

Other handy myGov features

While myGov lets you access and store your own information, it also handles other notices and letters the government might need to send you from time to time. These are available to view in your myGov Inbox, and you’ll also receive an email or text message alert whenever you receive a new notice.

You can also update your personal details, such as changing your address or updating your mobile number in your myGov account.

A graphic showing lots of information stored in your myGov account.

eSafety Tip

For security purposes, you won't be able to read government notices in your regular email Inbox. Instead, you’ll receive an email or text message alert, telling you there’s a new notice ready to read in your myGov Inbox. To check the new message, you need to log in securely to your myGov account and read the notice there!

How do I set up myGov?

We will show you how to set up your myGov account, and link services like the ATO and Medicare, in the course called Setting up myGov.

For the rest of this course, will look a bit more closely at how myGov can benefit you when it comes to dealing with government services.

An icon of a spanner and a myGov folder.
A lovely old post box!


This is the end of the How to get started with myGov activity. You’ve learned some of the concepts around how myGov works and what it can do.

In the next activity, How myGov benefits you, you’ll learn how these features actually help you, and how using myGov can be easier and more convenient than some other options, including lining up in an office!