Managing your personal information

Your ACT Digital Account

When you first visit accesscanberra.act.gov.au you can click the ACT Digital Account link in the top right of the home page, above the search bar. The ACT Digital Account page will load, and you can click Login to go to the ACT Digital Account log in page.

You can create a basic ACT Digital Account without having to provide proof of identity. You will need an email address, and you must provide your current street address too.

The ACT Digital account page

The main ACT Digital Account login page will appear. If you already have an account you can put in your email address and password here.

If you don’t have an account, click the Create one here link.

Follow the steps on the account creation page, and make sure to choose a strong password.

Upgrading your ACT Digital account

To access the full range of services available, you’ll need to upgrade your ACT Digital Account.

After you log in to Access Canberra, a panel at the top of this page will show ID Verification Level 1. Click Upgrade to Level 2 and follow the instructions.

eSafety tip

To Upgrade to Level 2, you will need to provide some personal information, including:

• A primary ID document, such as your driver licence or current passport
• A secondary ID document, such as your Medicare card
• Your mobile phone number.

Follow the instructions and if you have any problems confirming this information, you can call Access Canberra on 13 22 81 during business hours.

Your ACT Digital account home page

The home page of your ACT Digital account lets you upgrade your ID verification level, and manage some linked services.

Click on Services to see which services you currently have linked, which will be none when you first create your account.

You can see a list of available services by clicking the link at the top of the page.

Services you can link to your ACT Digital Account

There are currently some services that you can link to your ACT Digital Account, and more will be added over time. The list of services may change too, but for now, examples of some linkable services include:

• ACT Housing Application: an ACT web portal for tenants to access Housing ACT services.
• Rental Bond Help: a service for people who need assistance with paying their rental bond.
• Transfer My Infringement: If you get a fine for a car you weren’t driving at the time.

Some services take you to another website

When you visit accesscanberra.act.gov.au, you can click on Services to access that page.

Some services take you away from the accesscanberra.act.gov.au website their own website, and you can tell this has happened when the web address in your browser's address bar changes.

For example, on the Access Canberra home page, if you click Renew rego and then choose online as your renewal method, the web address will change from accesscanberra.act.gov.au to rego.act.gov.au.

eSafety tip

When you are directed to another website, this usually opens in the same browser tab. To return to accesscanberra.act.gov.au, you can click the Back button at the top of your browser, or type accesscanberra.act.gov.au into the address bar, and press the Enter key.

What to do if you get lost

The Access Canberra website has a lot of pages and can get a bit confusing.

If you've clicked a few different things and are no longer sure where you are on the site, you can click the Access Canberra words in the top left corner of the page.

This will take you back to the Access Canberra's home page.

To see your ACT Digital Account management page again, type https://myaccount.act.gov.au into your browser’s address bar.

Well done!

This is the end of the Managing your personal information activity. You've learned about your ACT Digital Account, and how to sign in to your account home page and find services.

Up next, you can find out how to locate services you may need day-to-day in the Accessing essential services activity.