Managing your personal information - ACT


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Managing your personal information

An illustration of a laptop computer displaying the Access Canberra website alongside a security shield icon

What's coming up?

In this activity, you'll find out about your ACT Digital account and how it keeps all your personal information in one handy spot on the Access Canberra website.

You'll also find out how your Digital Account page on can help you access certain government services by linking them to your account.

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Your ACT Digital account

When you first visit, you can click the Log in link in the top right of the home page, below the search bar. You'll then get the option to create an account.

You can create a basic ACT Digital account without having to provide proof of identity. You will need an email address, and you must provide your current street address too.

Follow the steps on the account creation page, and make sure to create a strong password that you haven't used for any other accounts.

An illustration of the Create your ACT Digital Account online form.
An illustration of ID Verification Level 2 with a security shield icon next to it

Upgrading your ACT Digital account

To access the full range of services available, you'll need to upgrade your ACT Digital account. This means adding proof of your identity.

After you log in to Access Canberra:

  1. Click the My Account link under the search bar. A menu will appear, and you can click Manage Digital Account.
  2. A panel at the top of this page will show ID Verification Level 1. That is the level you are on using just your email and street addresses. Click Upgrade to Level 2 and follow the instructions.
A padlock illustration.

eSafety tip

To Upgrade to Level 2, you will need to provide some personal information, including:

  • A primary ID document, such as your drivers licence or current passport
  • A secondary ID document, such as your Medicare card
  • Your mobile phone number.

Follow the instructions and if you have any problems confirming this information, you can call Access Canberra on 13 22 81 during business hours.

Your ACT Digital account home page

The home page of your ACT Digital account lets you upgrade your ID verification level, and manage some linked services.

Click on Services to see which services you currently have linked, which will be none when you first create your account.

You can see a list of available services by clicking the link at the top of the page.

An illustration of the Services button and some link symbols
An illustration of service and link icons

Services you can link to your ACT Digital account

The list of available services that you can link to your ACT Digital account is growing, so more will be added over time. For now, the linkable services include:

  • MyFamily: a service that lets you manage important information about your family, and who has access to this information
  • Housing ACT: an ACT web portal for tenants to access Housing ACT services
  • Rental Bond Help: a service for people who need assistance with paying their rental bond.

Some services take you to another website

When you visit, you can click on a service link to find more information about that service.

Some services take you away from the website their own website, and you can tell this has happened when the web address in your browser's address bar changes.

For example, if you click Pay Online and then Motor vehicle registration renewal, the web address will change from to

An illustration showing the Access Canberra site sending users to the site
A padlock illustration.

eSafety tip

When you are directed to another website, this usually opens in the same browser tab. To return to, you can click the Back button at the top of your browser, or type into the address bar, and press the Enter key.

What to do if you get lost

The website has a lot of pages and can get a bit confusing.

If you've clicked a few different things and are no longer sure where you are on the site, you can click the Access Canberra words in the top left corner of the page.

This will take you back to the website's home page.

An illustration showing a cursor pointing to the Access Canberra words on a web page
A padlock illustration.

eSafety tip

When you want to return to the Access Canberra homepage, be careful not to click the ACT Government symbol next to the words Access Canberra.

This symbol takes you to the page, which is more about the ACT government, rather than services.

If you end up on page by mistake, you can click the Access Canberra link near the top of the page, to return to the Access Canberra website.

Well done!

This is the end of the Managing your personal information activity. You've learned about your ACT Digital account, and how to sign in to your account home page and find services.

Up next, you can find out how to locate services you may need day-to-day, in the Accessing essential services activity.

An illustration of a laptop computer displaying the Access Canberra website with a security shield icon above it