I think somebody has access to my passwords


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I think somebody has access to my passwords

Example of a login screen with a username and password field

What's coming up

Sometimes passwords are stolen. If you think that one of your internet accounts has been accessed by somebody else, there are straightforward things that you can do to fix the problem. In this activity, we're going to go through what steps you should take.

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Someone may be using your passwords if you notice:

  • charges on your bank statement for purchases you didn't make
  • messages you didn't write appearing on social media sites, such as Facebook
  • people responding to emails from you that you don't remember sending

If you suspect someone is using your personal details online, it's a good idea to change your passwords.

Bank statement samples
A profile page with the link to update password

Changing your password

Changing to a new password is the first thing you should do if you think a password has been stolen.

Most websites will have instructions on how to update your passwords. Go to the website, then find the Help section, and the part where you can change your password.

If you can't find it, try the website's Contact Us page and ask for help.

Let's update a password

Changing your password regularly is a good way to help keep your details secure, and can be easy to do. Let's watch Helga update her password on the ABC website.

Click Continue to watch the video on the next slide.


Well done, you've reached the end of the I think somebody has access to my passwords activity.

You should now know how and when to update your passwords if they are ever stolen. Once you've updated your password, whoever managed to guess it before shouldn't be able to access your account again.

Next up, there are some questions to check how much you've learnt during the Getting help course.

Woman uses her laptop while a small boy colours in next to her