Welcome to Service Victoria

Government services are important

There are lots of reasons you might need to access government services, from renewing your driver’s license, to searching for lost super.

Until recently, accessing government services meant going into town to an office location, and waiting in the queue.

Nowadays, you can access most services from a website or from an app on your phone. Almost everything you need is at the click of your mouse (or tap of your finger).

What can government services do for me?

As well as helping you manage your personal information, such as ID and official address, you can also use government services to:

• Save money by applying for rebates
• Apply for discount or concession cards
• Find lost money
• See the rules or steps for things like making a will or selling your home
• Check things, like when your car registration is due for renewal.

Being able to do all this online or via an app is much faster and easier than going into an office or even calling on the phone.

What you need to access government services

To access government services using a website or the official app, you’ll need to provide proof of identity. This includes:

• A form of photo ID, such as your Victorian Driver Licence or passport
• A second form of ID, such as your Medicare card.

When you provide these to the website or app, you’ll receive an account, with a username and password, which you can use to sign in quickly from then on.

You can also sign into the government services app on your smartphone by using a passcode, a fingerprint, or faceID, depending on what kind of phone you use.

eSafety tip

Only download apps from the official app store for your device: Google Play for Android devices and the App Store for Apple iPhone and iPad.

How do I access Service Victoria?

For residents of Victoria, the government services website is called Service Victoria. To visit, enter service.vic.gov.au in the search bar of your computer’s web browser.

If you prefer to use a mobile device, you can search for and download the Service Victoria app from your device’s app store.

What’s the difference between the website and the app?

The service.vic.gov.au website has all the services you can access online, as well as lots of information and useful guides for how to access these services. The site is best viewed on a computer, where the larger screen gives plenty of space for all the details.

The Service Victoria app allows quick access to the most commonly used services and is used for checking in to locations by scanning a QR code. It can also show your proof of vaccination, and more ID options are being added to the app all the time.

What’s coming up in this course?

For the rest of this course, you will learn more about how to use the Service Victoria website and app, and the different services you can access.

You’ll find out how to manage your personal information, how to check essential everyday services, and even how to save money.

The Service Victoria website and app are intended to make your life easier when it comes to government services.

You can chat to Vicky for help

Both the Service Victoria website and the app contain a lot of information and have lots of different screens. If you can’t seem to find what you need, don’t worry. You can chat to Vicky, the virtual customer service assistant, by clicking the Ask Vicky for Help button in the bottom right of the Service Victoria web page.

On other Victorian government services websites, such as Vic Roads, look for the Call Us link to find a list of phone numbers you can call for assistance.

Well done!

This is the end of the Welcome to Service Victoria activity. You’ve learned what Service Victoria is and how it can help you access government services.

Up next is the Managing your personal information activity, where you can learn how to save your details on the Service Victoria website, and how that makes things easier and more convenient for you.