Join or sign in
Sign in to save your progress and earn a certificate
Welcome to the 'Making a Medicare claim using the myGov app' video course. In this video, you'll learn how to claim a Medicare refund using the myGov app. To make a claim, you must have already set up your myGov app and linked to your Medicare account. You must also have a myGov PIN ready to sign in. In our example, we'll be claiming a rebate for a recent GP visit. This demonstration uses the app on an Android phone, and the steps will be similar on an iPhone.
To begin, open the myGov app by tapping its icon on your phone's Apps screen. You will see the Welcome screen and your first name. Tap on the Continue button. Now, use the number pad to enter your myGov PIN to sign into your myGov account. When the Home screen opens, look for the services icon at the bottom right and tap it. Find Medicare in the list of link services and tap on it. A list of options will appear, with Make a Medicare claim at the top. Tap on it. The app will guide you through the steps for making a claim, starting with the documents you should have ready. This includes an invoice for the service received and proof of payment. When you're ready, tap Start.
An Important notice pop up will warn about penalties for providing false information. Tap accept to indicate that you understand, and to continue to the next step. The following few screens ask questions about your claim. If you haven't already received a rebate benefit, tap No then tap Next. A list of people on your Medicare card appears. Medicare already knows this because you are signed in. Tap on your name. Then tap Next. As you've already paid for the service, tap on Yes and tap Yes again if you have proof of payment. A message will appear reminding you that you need to upload your proof of payment document and you can tap Next to continue.
Be careful not to tap the Back button on your phone while making a Medicare claim as it will return you to the Medicare Home screen, and you will need to restart the claim process. The app provides some instructions for uploading documents. If it's a printed document, you should separate the pages and remove staples before uploading the pages separately. If the documents are saved to your phone, they should be one of the file types listed and under the five megabyte size limit. When you're ready, tap Upload a document. A pop up appears at the bottom of the screen. You can select the Files, Photos, or Gallery app if your document is saved to your phone, or the Camera app if you need to photograph a paper document. We have a paper document, so for this demonstration, we'll tap Camera.
The Camera app will open on your phone. Place the document on a flat surface and position it squarely within the frame. Take care not to bump your phone's Home or Back button, as you may need to start over. Tap the Capture button to take a photo. A preview of the photographed document will appear. If it's blurry, dark, or otherwise hard to read, your claim might be rejected. If you need to retake the photo, tap Retry. When you're satisfied, tap OK. The app will take a moment to check the photo, and when it's been uploaded successfully, you'll see the document name under uploaded documents. If you change your mind about including this document, you can tap Remove.
If you need to upload more proof, tap Upload another document. If you don't have any other documents to upload, tap Next. Now you need to enter the provider number for your health practitioner, which will be near their name on your proof of payment document. Once you've entered the number, tap Next. All health services are assigned on item number under Medicare, and this will be listed on your proof of payment. Tap in the box at the top of the screen and enter the item number. Then, enter the date of the service. Lastly, enter the amounts you paid for the service and tap Next.
A screen may appear describing the item number. You may need to swipe across the screen to see the details. If it matches the service you received, tap next to Continue. Our item number didn't include 'admitted patient', 'inpatient', an 'H' or an asterisk. So let's tap No, then Next. The app will display a summary of the information you provided, including the bank account into which your refund will be deposited. Scroll down the page to check the information and tap the Edit button near each section if you need to change anything. When you're satisfied all the information is correct, tap Submit. The app will confirm that your claim has been sent for processing and provide a Claim ID number for your records, or if you need to follow up on anything. You can also tap Download claim summary to print, share, or save a PDF summary to your phone.
For this demonstration, we'll tap the Home button at the bottom of the screen to return to the Medicare Home page. You've learned how to submit a Medicare claim using the myGov app. If you're unsure about any steps, you can rewind the video or click the chapter headings to jump to the start of a chapter. If you're ready to move on, there are many other courses to explore on Be Connected.
Topic outline
- General
General