One of the most useful things to do with myGov is make a Medicare claim. In this course, we’ll follow Julie as she makes a claim for a general check-up, using her myGov account.
Let's start by watching Julie go through the steps needed to make a Medicare claim from her myGov account. Then, when you are ready, you can read more about the steps in the activities below.
Welcome to 'How to make a Medicare claim with myGov'. myGov is a website that provides access to many government services from the one place using just a single username and password. In this video, Julie is going to use myGov and her computer to claim a Medicare refund on a recent checkup. She has already linked the Medicare service to her myGov accounts, so she's set up and ready to make her claim online. To watch how Julie signed in to myGov and link a service, go to the 'Linking services in myGov' course.
Julie will also need two documents: the accounts or bill from her doctor's surgery, and the receipt she was given when she paid it. Julie needs to get these documents onto her computer, and she uses her mobile phone to do this. She takes a photo of each of the documents and carefully checks that the information is clear on each picture. If it's not, her claim may be rejected and she'll need to start again.
Next, Julie attaches the files to an email and sends it to herself. On her computer, she opens the email and saves the two files to her desktop, ready to attach to her claim. Now that she's prepared, Julie Types my.gov.au into her computer's web browser to go to the myGov website and clicks Sign in. She then signs in to her account using her email address, password, and the secure code that myGov sends to her mobile phone. Once her myGov home page appears, she checks her linked services and chooses Medicare to open the Medicare service website. Before starting her claim, Julie decides to double check that her banking details are correct. It's important to check this now because she won't be able to change them while making the claim. In the My details panel, Julie clicks on Update now. On the next screen, she scrolls down to see her banking details. If the details were wrong, Julie could click Edit to fix them, but she sees they are correct. So instead, she clicks the Medicare logo to go back to her Medicare home page. She clicks the Make a claim button to begin answering a series of questions related to her new claim.
First, Julie confirms her claim is honest and that she hasn't already received a benefit payment for it. Next, Julie confirms that she was the one who received the service, that she's paid for it in full, and that she has proof of payment. She attaches the photo file of the doctor's account. This is one of the two photos she saved to her computer earlier. And then she attaches the photo file of the doctor's receipt.
Now, Julie adds some information from the doctor's account. She types the doctor's provider number, followed by the item number, which is the special code that Medicare gives to the service she received, and she adds the date and the cost of the service. Julie then has a chance to review all the information she's provided and fix any mistakes. Once she's double checked everything and is sure that the information and documents provided are true, she clicks Submit. Nice one. Julie's claim has been lodged with Medicare.
Medicare confirms the submission with a claim ID number. She makes a note of it in case she needs to follow up the claim in the future. She also downloads her claim to her computer. She will save the file for her records and print it if she ever needs a paper copy. Now that she's finished, Julie clicks on the Return to myGov button to exit the Medicare website and securely signs out of myGov. A week later, Julie gets an email from myGov telling her there's a new message in her myGov inbox. She signs in to her myGov accounts and checks her messages. Success! There's a message that says her claim has been processed and the refund paid into her bank account. Julie remembers that it's important to log out of myGov each time she uses it, no matter how briefly. So before she closes her computer, she clicks My account and then Sign out, and ends her my myGov session securely.