Free online safety presentations

The eSafety Commissioner is hosting free webinar presentations to help older Australians stay safer online. It’s our way of helping the 4 million older Australians keen to improve their computer skills, but want help addressing online safety concerns.

Join us online to learn about the eSafety essentials. Bookings are limited so don’t miss out!

Note: All sessions are based on Australian Eastern Standard Time (AEST), so if you live outside of NSW, QLD & VIC - please check the local time when booking in your state.

Presentation topics

Learn more about the presentation topics and available dates

Can you spot a scam?

Australians aged 55 and over lost over $46 million to online scammers in 2018*. It serves as a reminder that the internet is a wonderful place to explore and connect with others, but it pays to be savvy.

*Source: Scamwatch, 2019, Scam Statistics-viewed April 2019.

Join our 1-hour webinar to learn

  • Common scams including the latest Tax and Medicare scams
  • Tips on how to spot them
  • What to do and what not to do
  • Where to go for help


  • 17 February 9:30 am – 10:30 am
  • 2 March 9:30 am – 10:30 am
  • 27 April 9:30 am – 10:30 am
Register now

Can you spot a scam summary sheet

Download PDF

Staying safe on Facebook

With over 1 billion daily active users, Facebook is the world’s most popular social networking site. It helps people stay connected, especially when they’re in different parts of the world. In this webinar, we will explore how when used with proper care, Facebook can be an enjoyable source of entertainment and a great way to connect with others.

Join our 1-hour webinar to learn

  • What you can do on Facebook
  • How to take control of your privacy settings
  • Common scams on Facebook
  • How advertising works on Facebook


  • 17 February 11:00 am – 12:00 pm
  • 2 March 11:00 am – 12:00 pm
  • 27 April 11:00 am – 12:00 pm
  • 18 May 9:30 am – 10:30 am
Register now

Staying safe on Facebook summary sheet

Download PDF

All you need to know about data and public Wi-Fi

Whether you’re using the internet at home or on your mobile, everything you do online uses data. Knowing how and when to use your mobile data or Wi-Fi can help you stay safer online and save money.

Join our 1-hour webinar to learn

  • How to get the best value for money from your mobile data plan
  • Tips on managing your data allowance
  • How to keep your data costs down while out and about
  • How to use public Wi-Fi safely


  • 6 February 9:30 am – 10:30 am
  • 23 March 9:30 am – 10:30 am
  • 4 May 11:00 am – 12:00 pm
  • 9 June 9:30 am – 10:30 am
Register now

Data and Public Wi-Fi summary sheet

Download PDF

Safer online shopping and banking

For many Australians, a connected lifestyle includes the convenience of online shopping and banking, however, privacy and security concerns can stop those who aren’t as confident online from enjoying the same experience.

Join our 1-hour webinar to learn

  • The benefits of shopping and banking online
  • How to safely shop and pay for things online
  • How to do every day banking safely online
  • What to look out for


  • 6 February 11:00 am – 12:00 pm
  • 23 March 11:00 am – 12:00 pm
  • 29 June 9:30 am – 10:30 am
Register now

Safer online shopping and banking summary sheet

Download PDF

Are you new to webinars?

Here's some helpful information on what a webinar is, how to join, and what you can expect.

Webinar basics

What is a webinar?

A webinar is a presentation held over the internet whereby a host can share information with an audience. The advantage of a webinar is that you can view the presentation from the comfort of your own home or workplace.

What do I need to join a webinar?

First and foremost, you’ll need an internet connection along with a device such as a computer, laptop or iPad, with sound. There’s no need for a microphone or camera as the presenter will not be able to see or hear you. It’s also recommended that Google Chrome is used as your internet browser.

What do I do if I want to host a webinar?

If you're hosting a large group, you’ll need a large enough screen so your audience can see the presentation. It’s also recommended that Google Chrome is used as your internet browser.

To help spread the word that you are hosting a group presentation at your venue we have an online toolkit youcan use for promotion to your members and guests including; posters, newsletters, social media resources.

Webinar troubleshooting

I have registered but cannot connect to the session.

Shortly before the webinar you will be sent an email containing a "Join Webinar" button. Click on this to attend the presentation. You should plan on attending the presentation about 5 minutes before it is scheduled to start to make sure you don't miss anything.

GoToWebinar should guide you through the setup process smoothly at this point - If it does not, there are a few things you can check:

Potential reasons/solutions:

If you have a personal or network firewall, make sure that GoToMeeting/GoToWebinar is not being blocked.

If this is the first time you're attending a webinar through GoToMeeting/GoToWebinar, and the application does not launch after you click "Join Webinar" (if you don't see the GoToWebinar control panel), look for the "launch software" button on the page.

If you are still having trouble, try using a different browser (Internet Explorer, Firefox, Safari, or Chrome), and click "Join Webinar" again.

I missed the webinar. Can I be emailed the link to a recording?

Potential reasons/solutions:

To ensure quality control and to protect the IP of our sessions we do not record our sessions or have them available upon request. You will need to look out for the next available session. Check the website for dates.

I can’t register for a session or the session isn’t showing up when I select the drop-down menu.

Potential reasons/solutions:

The session may be full. We have a limit of 100 attendees per session to ensure the quality of the content is not compromised by connection speeds and the facilitator can manage and interact with the majority of the participants.

Please contact and we will inform you of the next release of sessions.

I have logged in and can see the presentation but cannot interact or chat.

Potential reasons/solutions:

If you have connected to the session using a smart phone or tablet the chat function is not available on GoToWebinar sessions. Please try changing to a PC or Laptop.

The facilitator or webinar assistant may need to enable the chat function for each participant, and this may take a few minutes after you log in.

I have logged in and can see the presentation but cannot hear anything.

Potential reasons/solutions:

Check your audio settings on your device or webinar tool (have you muted the presenter?

Make sure that you have clicked the "Use Mic and Speakers" option under the Audio section in the GoToWebinar control panel.

Do you have the audio device plugged in or connected to bluetooth? Check the audio settings and run a test with another website or song.

Check your speakers themselves - sometimes the connection to your computer can come loose - and make sure that they are on (try adjusting the volume as well).

Log out and log back in to the webinar session. Sometimes the connection to the session hasn’t worked properly.

I have logged in but can't see the presenter's screen.

Potential reasons/solutions:

Try using another browser (Internet Explorer, Firefox, Safari, or Chrome), and click "Join Webinar" again.

Check the time: webinars usually start shortly after the scheduled time, so wait until you hear the presenter's voice or a few minutes have passed since the start time before leaving the session.

Hold Alt + Tab on a PC (or Command + Tab on a Mac) and select the GoToMeeting/GoToWebinar application to make sure that it is not minimized or covered by another window.

Last modified: Wednesday, 22 January 2020, 11:28 AM