Free online safety presentations

The eSafety Commissioner is hosting free webinar presentations to help older Australians stay safer online. It’s our way of helping the 4 million older Australians keen to improve their computer skills, but want help addressing online safety concerns.

Join us online to learn about the eSafety essentials. Bookings are limited so don’t miss out!

Note: All sessions are based on Australian Eastern Standard Time (AEST), so if you live outside of NSW, QLD & VIC - please check the local time when booking in your state.


Are you new to webinars?

Read our tips to get you started.


All you need to know about data and public Wi-Fi

Skill Level: Beginner to Intermediate.


Whether you’re using the internet at home or on your mobile, everything you do online uses data. Knowing how and when to use your mobile data or Wi-Fi can help you stay safer online and save money.

Join our 1-hour webinar to learn:

  • How to get the best value for money from your mobile data plan
  • Tips on managing your data allowance
  • How to keep your data costs down while out and about
  • How to use public Wi-Fi safely


Data and public Wi-Fi
Tuesday, 15 October
2.00pm (AEST)
Data and public Wi-Fi
Friday, 25 October
10.00am (AEST)
Data and public Wi-Fi
Wednesday, 30 October
2.00pm (AEST)



Can you spot a scam?

Skill Level: Beginner to Intermediate.


Australians aged 55 and over lost over $46 million to online scammers in 2018*. It serves as a reminder that the internet is a wonderful place to explore and connect with others, but it pays to be savvy.

Join our 1-hour webinar to learn:

  • Common scams including the latest Tax and Medicare scams
  • Tips on how to spot them
  • What to do and what not to do
  • Where to go for help


Can you spot a scam?
Monday, 14 October
11.30am (AEST)
Can you spot a Scam?
Tuesday, 22 October
10.00am (AEST)
Can you spot a scam?
Monday, 28 October
1.00pm (AEST)


Safer online shopping and banking

Skill Level: Beginner to Intermediate.


For many Australians, a connected lifestyle includes the convenience of online shopping and banking, however, privacy and security concerns can stop those who aren’t as confident online from enjoying the same experience.

Join our 1-hour webinar to learn:

  • The benefits of shopping and banking online
  • How to safely shop and pay for things online
  • How to do every day banking safely online
  • What to look out for


Online shopping & banking
Tuesday, 15 October
11.30am (AEST)
Online shopping & banking
Wednesday, 23 October
2.30pm (AEST)
Online shopping & banking
Tuesday, 29 October
10:00am (AEST)




Staying safe on Facebook

Skill Level: Beginner to Intermediate.


With over 1 billion daily active users, Facebook is the world’s most popular social networking site. It helps people stay connected, especially when they’re in different parts of the world. In this webinar, we will explore how when used with proper care, Facebook can be an enjoyable source of entertainment and a great way to connect with others.

Join our 1-hour webinar to learn:

  • What you can do on Facebook
  • How to take control of your privacy settings
  • Common scams on Facebook
  • How advertising works on Facebook


Staying safe on Facebook
Monday, 21 October
2.00pm (AEST)
Staying safe on Facebook
Monday, 28 October
10.00am (AEST)
Staying safe on Facebook
Thursday, 31 October
2.00pm (AEST)


Online Shopping Christmas Edition

Skill Level: Beginner to Intermediate.


Christmas is a great time for online shopping but can also be a popular time for scams.

Join our 1-hour webinar to learn:

  • How to shop on secure sites
  • How to use a secure payment method
  • How to determine who you are buying from
  • What scams to watch out for


Online Shopping Christmas Edition
Monday, 2 December
10.00am (AEST)
Online Shopping Christmas Edition
Wednesday, 4 December
1.00pm (AEST)
Online Shopping Christmas Edition
Friday, 6 December
10:00am (AEST)




Booking information

  1. Webinar presentations require a minimum number of participants to run. The eSafety Commissioner reserves the right to cancel the session if the number of participants is too low.
  2. You will receive confirmation and reminders of all your bookings via email.
  3. All our sessions times are based on Australian Eastern Standard Time (AEST), so if you are based outside of NSW, QLD & VIC please consider your local time when choosing a preferred session.


Are you new to webinars?

Here's some helpful information on what a webinar is, how to join, and what you can expect.

What is a webinar?

A webinar is a presentation held over the internet whereby a host can share information with an audience. The advantage of a webinar is that you can view the presentation from the comfort of your own home or workplace.

What do I need to join a webinar?

First and foremost, you’ll need an internet connection along with a device such as a computer, laptop or iPad, with sound. There’s no need for a microphone or camera as the presenter will not be able to see or hear you. It’s also recommended that Google Chrome is used as your internet browser.

What do I do if I want to host a webinar?

If you're hosting a large group, you’ll need a large enough screen so your audience can see the presentation. It’s also recommended that Google Chrome is used as your internet browser.

To help spread the word that you are hosting a group presentation at your venue we have an online toolkit youcan use for promotion to your members and guests including; posters, newsletters, social media resources.

I have registered but cannot connect to the session.

Shortly before the webinar you will be sent an email containing a "Join Webinar" button. Click on this to attend the presentation. You should plan on attending the presentation about 5 minutes before it is scheduled to start to make sure you don't miss anything.

GoToWebinar should guide you through the setup process smoothly at this point - If it does not, there are a few things you can check:

Potential reasons/solutions:

  • If you have a personal or network firewall, make sure that GoToMeeting/GoToWebinar is not being blocked.
  • If this is the first time you're attending a webinar through GoToMeeting/GoToWebinar, and the application does not launch after you click "Join Webinar" (if you don't see the GoToWebinar control panel), look for the "launch software" button on the page.
  • If you are still having trouble, try using a different browser (Internet Explorer, Firefox, Safari, or Chrome), and click "Join Webinar" again.

I missed the webinar. Can I be emailed the link to a recording?

Potential reasons/solutions:

  • To ensure quality control and to protect the IP of our sessions we do not record our sessions or have them available upon request. You will need to look out for the next available session. Check the website for dates.

I can’t register for a session or the session isn’t showing up when I select the drop-down menu.

Potential reasons/solutions:

  • The session may be full. We have a limit of 100 attendees per session to ensure the quality of the content is not compromised by connection speeds and the facilitator can manage and interact with the majority of the participants.
  • Please contact outreach@esafety.gov.au and we will inform you of the next release of sessions.

I have logged in and can see the presentation but cannot interact or chat.

Potential reasons/solutions:

  • If you have connected to the session using a smart phone or tablet the chat function is not available on GoToWebinar sessions. Please try changing to a PC or Laptop.
  • The facilitator or webinar assistant may need to enable the chat function for each participant, and this may take a few minutes after you log in.

I have logged in and can see the presentation but cannot hear anything.

Potential reasons/solutions:

  • Check your audio settings on your device or webinar tool (have you muted the presenter?
  • Make sure that you have clicked the "Use Mic and Speakers" option under the Audio section in the GoToWebinar control panel.
  • Do you have the audio device plugged in or connected to bluetooth? Check the audio settings and run a test with another website or song.
  • Check your speakers themselves - sometimes the connection to your computer can come loose - and make sure that they are on (try adjusting the volume as well).
  • Log out and log back in to the webinar session. Sometimes the connection to the session hasn’t worked properly.

I have logged in but can't see the presenter's screen.

Potential reasons/solutions:

  • Try using another browser (Internet Explorer, Firefox, Safari, or Chrome), and click "Join Webinar" again.
  • Check the time: webinars usually start shortly after the scheduled time, so wait until you hear the presenter's voice or a few minutes have passed since the start time before leaving the session.
  • Hold Alt + Tab on a PC (or Command + Tab on a Mac) and select the GoToMeeting/GoToWebinar application to make sure that it is not minimized or covered by another window.


*Source: Scamwatch, 2019, Scam Statistics-viewed April 2019. https://www.scamwatch.gov.au/about-scamwatch/scam-statistics

Last modified: Monday, 30 September 2019, 10:24 AM